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RMA Procedure

 

How to get a faulty item replaced or repaired

Please note: In most cases, recorders and other high value items will be repaired and the original unit returned to you. If fast turnaround is required and you require a new unit we reserve the right to charge you a ‘re-case’ fee to cover the cost of re-housing and repackaging the repaired unit so we can return it to stock.   

No returns will be accepted unless accompanied by a RMA form. If units are returned without the form or it does not contain sufficient information to identify the fault or contact you, there will inevitably be a delay before we can start the repair.

You must obtain a RMA number and return address from Drivedata for each faulty unit you are returning to us and a copy of the completed RMA form must accompany each unit.

Please do not return any accessories with the faulty item(s) unless you think they are also faulty or may contribute towards the problem. Please make a note on the RMA form which accessories have been returned if you do so.

If a unit is being returned under warranty but has clearly been abused, shows signs of water ingress or any other form of mis-treatment, we reserve the right to charge you for the repair. In these cases, we will inform you of the cost and will not undertake the repair until you have agreed to go ahead. In some cases, a repair may not be economically viable. In these cases, we may offer to replace the unit for a special discounted price at our discretion.

If a video recorder or camera has a picture fault and you have a recording of the problem, we strongly suggest sending us a sample of the video with the faulty hardware as this helps us to identify the fault and speeds up the repair process. Send the original video file on Flashcard, CD-ROM or DVD-ROM.

We normally aim to turn repairs around a maximum of 3-4 weeks from receipt of RMA form & unit.

It is your responsibility to pack the faulty unit safely and securely and send it to us via a suitable service (Royal Mail signed for, Recorded or Courier). We accept no responsibility for returns damaged or lost in transit. We will not reimburse postage costs for returns to us unless the circumstances are exceptional. We will pay postage for the return of the unit to you.

Additional terms & conditions are detailed on our website or are available on request. Please address any queries on returns or RMA procedures to: info@drivedata.com

Please use your browser’s print facility to print out a blank form then complete and return with faulty unit or fax to +44(0)1344 762835 once you have obtained the RMA number from us

 

RMA # (Obtain from Drivedata)*

 

 

Customer Information

Company Name

 

Contact Name

 

Daytime Telephone 

 

Fax

 

E-Mail

 

 

Customer Address

Street

 

City

 

State/County

 

Postcode

 

 

Return Address (If different from above)

Street

 

City

 

State/County

 

Postcode

 

 

Order Information

Original Order/Invoice #

 

Requested Service (Tick)

Warranty Repair

 

Chargeable Repair  

 

Product Model #

 

Serial #

 

Reason for Return/Description of Fault

 

 

 

 

Accessories Returned * *

 

 

 

 

Other information which might help us diagnose the fault

 

 

 

Office Use 

Rx Date              

 

Ret Date

 

Code

W

R

X



















* Please obtain an RMA number and complete an individual form for each faulty item

* *Please do not return accessories unless you suspect they are faulty

 

I have read and will comply with the Drivedata Repair/RMA Terms

 

NAME___________________ SIGNATURE_________________ Date_________

 

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